Customer Care & Response Center

Our customer care staff works closely with client services to ensure each representative has expert level knowledge of our clients’ products and services. Agents are trained and ready to manage a variety of program demands to ensure that the end customers receive the personalized attention they expect. We understand what it takes to make Client Services your customers feel valued and important and believe that every individual who contacts our customer care and response center will have a positive experience, a key component in facilitating brand loyalty.

Flexibility is the key to business growth and development. In addition to the support capabilities listed below, we offer a variety of administrative services to meet our clients’ needs.

Complete Inbound and Outbound Services

Christopher Morgan’s customer support operations are designed and staffed to provide our clients’ customers with prompt, courteous, and knowledgeable customer service. We offer product support, help desk, telemarketing, and switchboard services for both businesses and consumers. A live operator is available to coordinate order management and our clients can also take advantage of our Interactive Voice Response scripting, 24-hour services, and bilingual Spanish support to help expand into new markets. The availability and individualized attention of our customer support operators helps client/customer relationships thrive before, during, and after the sale. Christopher Morgan’s experienced customer support team can generate sales, solidify brand loyalty, and help accelerate businesses forward to meet their goals.

Order Management

Christopher Morgan provides complete and confidential order management services via phone, email, fax, and mail. This full spectrum of order management programs allows our clients to continually expand their offerings to meet customer needs. We support continuity, reverse logistics, freight tracking and claim services, gift order processing, up-sell/cross-sell, and save the sale scripting services which means our clients can market their products and services to their fullest potential.

Payment Processing

Safe and secure payment processing is critical to maintaining our clients’ business, as is fraud protection. To prevent the loss of revenue that can occur when good orders are rejected for fear of fraud, or when fraudulent orders are accepted as good, credit transactions are completed using encryption technology and all credit card information is maintained in a secure environment. Christopher Morgan's proactive screening process identifies suspicious activity in real-time, flagging suspicious transactions for further review before orders are processed. We are equipped to support the full array of payment options, from credit cards and e-checks to personal checks and money orders, with funds being deposited directly into our clients’ bank accounts. Christopher Morgan’s customer care solutions include invoicing, multi-payment processing, credit card dispute follow-up, and debt collection services

Sales and Lead Generation Services

Sales support is crucial to helping our clients’ expand their businesses. Christopher Morgan provides the help-desk services for existing customers, as well as the sales and marketing programs for developing a new customer base. We work closely with clients to develop a customized marketing strategy encompassing outbound campaigns, business reply processing, media resources, and lead generation tools to target and capture the interest of prospective customers.

We listen, we learn, we fulfill your needs.
To learn more, please call 800-714-3155