Find out why outsourcing may be a better solution than you thought.
At Christopher Morgan Fulfillment, we understand that all Direct Response Marketers have unique needs, which is why we provide a customized solution for every client.
Whether you’re an established brand or a start-up company, our dedicated staff works hand in hand with our clients to not only meet your expectations, but exceed them.
At CM, we eliminate the middle-man! We work directly with our clients to provide a seamless, one-stop solution. From sourcing, to marketing, to doorstep delivery, we work on an individual client basis ensuring optimal results for success.
Our cutting edge technology provides a fully integrated solution for our clients from Direct to Consumer (D2C) all the way through to the retail store shelves. Etc.
- Pick, pack and ship service
- In-house Call center and support
- Merchant account services
- Return and refund handling
- Same day order shipping
- Picking/shipping accuracies above industry standard
- Scalability to allow you to grow
- Flexible integration capabilities
- Automatic customer notifications of shipment and tracking information
- Real-Time reports
- Continuity planning
At Christopher Morgan our Customer Response Center offers comprehensive solutions that are scalable to your needs and designed to manage all aspects of customer contact. We understand how critical Customer Care operations are to any direct to consumer campaign and our highly skilled agents working side by side with our experienced Management team provide expertise in the following area:
Our Direct Response Customer Service includes:
- Inbound customer service
- Outbound customer service
- Bi-lingual reps
- 24/7 hour of operation
- Web development
We believe that Customer Service is the key to efficient and profitable direct response campaigns so be rest assured that our accomplished and motivated team will consistently strive to deliver a quality customer experience every time.
At Christopher Morgan, we are not just experts at fulfillment but also in Direct Response campaign development. From initial concept development to a fully integrated campaign, we can also provide our clients with strategic guidance in as little or as much of their marketing campaign as they would like.
- Creative concepts/development
- Media planning
- Websites and landing pages
- Merchant accounts
- Packaging development