Customer relationships are the backbone of most industries, especially in those who are tasked with being truckload carriers. Customer service greatly affects how your company functions and how your clients view your brand as a whole. This even applies to logistics companies, believe it not.
The truckload shipping industry is booming, and it’s a trend that’s set to continue well into the new year. Whether you’re a veteran of the business or whether you’ve just started up your venture recently, the industry is rumored to undergo a few big changes in the year 2020, and it’s time to prepare for what lies ahead.
There is a major truck driver shortage in the US, leaving many companies without the drivers they need to transport goods within their organizations or to clients and customers.
This is a serious problem, and one that a lot of companies are currently struggling with. If you already have all the truck drivers you need then, you should consider yourself to be in a fortunate position. As long as you keep those truck drivers, your company will be able to weather the storm.
The demand for shipping this holiday season is expected to be stronger than ever. In fact, demand for shipping has been strong this year and this is all due to the current economy, which is really quite strong. Throughout the holiday season the trucking conditions should be in favor of carriers.